Merrimack College is an institutional participant in the State Authorization Reciprocity
Agreement (SARA) (from December 3, 2018).
“The State Authorization Reciprocity Agreements, commonly known as SARA, provides a voluntary, regional approach to state oversight of postsecondary distance education. When states join SARA, they agree to follow uniform processes for approving their eligible institutions’ participation. They also agree to deal with other states’ SARA institutions in a common way when those institutions carry out activities in SARA states other than their own.
SARA’s policies help protect students and provide benefits to both states and institutions carrying out distance education in multiple states. As of April 2020, 49 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands are members of SARA. Over 2,100 colleges and universities participate in SARA.”
Source: National Council for State Authorization Reciprocity Agreements (NC-SARA).
Process for Resolving Complaints
Step 1: Attempt to Resolve Complaint Within Merrimack College
Online students residing in a SARA state should attempt to resolve student complaints internally using policies and procedures outlined in Merrimack College’s current online Graduate Catalog. Merrimack College will make every attempt to resolve student complaints within its academic and administrative departments. It is expected that students will fully utilize all such administrative procedures to address concerns and/or complaints in a timely manner. The institutional complaint process for distance learning students is the same for all students regardless of physical location.
Contact Information for Assistance
For help in resolving a student complaint or for questions about the student complaint and grievance process for online programs at Merrimack College, please contact:
Ainsley Watt, Assistant Dean
Office of the Provost – Merrimack College
Mail: 315 Turnpike Street, North Andover, MA 01845
Email: firstname.lastname@example.org (include “online program” in the subject line)
Please use the Student Complaint Form to provide information regarding complaints.
Helpful Resources for Students
If an issue regarding distance education cannot be resolved internally, please see the process below.